Shipping and payment
SHIPPING AND HANDLING
We ship worldwide. All shipping fees are calculated by weight, and shipped via FedEx / Canada Post / USPS based on service availability. You will receive a tracking number once your order has been shipped. All orders received prior to 4:00 P.M. Pacific Time will be processed the same day. Orders placed after 4:00 P.M. Pacific Time will be processed the following business day. All orders will ship within 1-3 business day after processing (unless specified, special order or back order). Each order is carefully packed and checked before they are given to the carrier.
All international order outside of USA and Canada, we accept PayPal payment only, other then PayPal may result in order cancellation.
If you have received a wrong part, contact us immediately and proper actions will be taken to resolve the matter. Should you receive a package that appears to be damaged, please inspect in presence of carrier before signing. All claims for damages and/or loss must be made immediately to the carrier within 3 days. Exoticspeed will ship you replacement item(s) after the claim has been processed and resolved. If the item is no longer available, a refund will be issued for the item(s).
WILL CALL / PICK UP
Will calls and pick-ups are available upon prearranged terms. Order will only be released to billing name on the invoice. Proper identification will be required upon arrival. NO EXCEPTIONS. Please call 778-999-8588 for further inquiries.
Returns/Refunds/Exchange Request for returns and exchanges must be issued a return merchandise authorization number (RMA #) prior to sending the product back. Please call 778-999-8588 and a RMA # will be issued to you (see “Claim Procedure” below). RMA # must be clearly visible on the return shipping package to ensure proper processing.
Returns and exchanges are accepted within 15 days from the date of purchase on your receipt. Returning product must be new, unused, and packaging must be in resalable condition and subject to a 25% restocking fee / less shipping cost. Items that do not qualify will automatically return to the buyer without refund. Exchanges must be made at equal value or more. Any remaining balance will be settled in the same form as original payment received.